Congratulations to the 2024 ERA winners on their incredible commitment to superior customer service, progressive business solutions, and operational leadership.
RONA
RONA
RONA’s AI-powered search engine enhances the online shopping experience by delivering personalized and relevant search results based on customer behaviour. This innovative system improves search accuracy, streamlines operations, and reduces manual tasks.
Sobeys Inc.
Sobeys Inc.
Sobeys’ stores are putting more food on tables and less in landfills by donating surplus food to local organizations. The Sobeys Food Rescue program enables stores and non-profits to easily connect, schedule, and track food donations.
Pet Valu Canada
Pet Valu Canada
Pet Valu launched the Safety Paw initiative, by integrating security and trust into its core operations. As the first “Paw” of its 4-Paw customer service model, it combines advanced technology, team development, and strategic partnerships to enhance security, support employees, and improve the customer experience.
Société québécoise du cannabis
Société québécoise du cannabis
The Société québécoise du cannabis is continuing to expand its 90-minute delivery service via SQDC.ca. The initiative combines speed, efficiency and security, and is supported by an interdisciplinary team dedicated to the omni-channel project.
Best Buy Canada
Best Buy Canada
Best Buy and Bell launched Best Buy Express, renovating 167 The Source stores from July to October. This innovative format blends modern design with a seamless shopping experience, enhancing convenience and accessibility.
Indigo Books & Music Inc.
Indigo Books & Music Inc.
Indigo is committed to providing a best-in-class retail experience. The 16,000-square-foot Markville Mall location serves as a testing ground for innovative design, new construction techniques, and the next evolution of Indigo stores.
RONA
RONA
RONA’s AI-powered search engine enhances the online shopping experience by delivering personalized and relevant search results based on customer behaviour. This innovative system improves search accuracy, streamlines operations, and reduces manual tasks.
Sobeys Inc.
Sobeys Inc.
Sobeys’ stores are putting more food on tables and less in landfills by donating surplus food to local organizations. The Sobeys Food Rescue program enables stores and non-profits to easily connect, schedule, and track food donations.
IKEA Canada
IKEA Canada
IKEA Canada partnered with Rainbow Railroad to support LGBTQI+ refugees through the launch of the IKEA Rainbow Cake. The initiative helped resettle over 150 refugees and supported 5,400 individuals facing persecution. It raised awareness of Rainbow Railroad’s work at the intersection of LGBTQI+ rights and the global refugee crisis.
Pattison Food Group
Pattison Food Group
In 2016, Save-On-Foods made a pledge to donate $15 million to BC Children’s Hospital Foundation over 10 years. With the support of its passionate team members, suppliers, business partners and customers, the team went to work to make it happen and completed the pledge two years ahead of schedule.
Sephora Canada
Sephora Canada
To mark its 20th anniversary in Canada, the retailer unveiled Beauty at The Bentway, transforming 6,500 sq.ft. into a community hub and green space inspired by the principles of Clean and Planet Aware at Sephora.
IKEA Canada
IKEA Canada
In response to Canada’s affordability crisis, IKEA launched SHT (Second-Hand Tax) campaign, eliminating double taxation on second-hand items in the IKEA as-is marketplace. This reinforced IKEA’s commitment to affordability, sustainability, and business growth.
Le Groupe Aldo Inc.
Le Groupe Aldo Inc.
ALDO’s Holiday 2024 campaign invited customers to step into the season with style and comfort, positioning the brand as the ultimate destination for holiday dressing and gifting. Anchored by the message “Holiday memories start here”, the campaign blended festive storytelling with the unmatched comfort of ALDO Pillow Walk™ technology.
Staples Canada
Staples Canada
Staples Canada’s Supply Chain Transformation is a bold initiative revolutionizing fulfillment operation to enhance speed, accuracy, and sustainability. By implementing cutting-edge technology such as a new Warehouse Management System, Transportation Management System, and real-time inventory tracking, we’ve streamlined processes and improved customer satisfaction.
Purdys Chocolatier
Purdys Chocolatier
At Purdys, guided by the value “We Make Ourselves Better Every Day,” the company invests in talent development to enhance culture, upskill the workforce, and achieve business goals. Key initiatives include leadership development workshops, and a performance and development system.
Walmart Canada
Walmart Canada
The “Supercharge Apparel” initiative boosted sales by enhancing in-store visibility and engagement, organizing shops by style, and featuring high-excitement brands and mannequins. This dynamic approach converted browsers into buyers and set a new standard for in-store merchandising.
Best Buy Canada
Best Buy Canada
Best Buy and Bell launched Best Buy Express, renovating 167 The Source stores from July to October. This innovative format blends modern design with a seamless shopping experience, enhancing convenience and accessibility.
Indigo Books & Music Inc.
Indigo Books & Music Inc.
Indigo is committed to providing a best-in-class retail experience. The 16,000-square-foot Markville Mall location serves as a testing ground for innovative design, new construction techniques, and the next evolution of Indigo stores.
Pet Valu Canada
Pet Valu Canada
Pet Valu launched the Safety Paw initiative, by integrating security and trust into its core operations. As the first “Paw” of its 4-Paw customer service model, it combines advanced technology, team development, and strategic partnerships to enhance security, support employees, and improve the customer experience.
Société québécoise du cannabis
Société québécoise du cannabis
The Société québécoise du cannabis is continuing to expand its 90-minute delivery service via SQDC.ca. The initiative combines speed, efficiency and security, and is supported by an interdisciplinary team dedicated to the omni-channel project.
IKEA Canada
IKEA Canada
IKEA Canada partnered with Rainbow Railroad to support LGBTQI+ refugees through the launch of the IKEA Rainbow Cake. The initiative helped resettle over 150 refugees and supported 5,400 individuals facing persecution. It raised awareness of Rainbow Railroad’s work at the intersection of LGBTQI+ rights and the global refugee crisis.
Pattison Food Group
Pattison Food Group
In 2016, Save-On-Foods made a pledge to donate $15 million to BC Children’s Hospital Foundation over 10 years. With the support of its passionate team members, suppliers, business partners and customers, the team went to work to make it happen and completed the pledge two years ahead of schedule.
Sephora Canada
Sephora Canada
To mark its 20th anniversary in Canada, the retailer unveiled Beauty at The Bentway, transforming 6,500 sq.ft. into a community hub and green space inspired by the principles of Clean and Planet Aware at Sephora.
IKEA Canada
IKEA Canada
In response to Canada’s affordability crisis, IKEA launched SHT (Second-Hand Tax) campaign, eliminating double taxation on second-hand items in the IKEA as-is marketplace. This reinforced IKEA’s commitment to affordability, sustainability, and business growth.
Le Groupe Aldo Inc.
Le Groupe Aldo Inc.
ALDO’s Holiday 2024 campaign invited customers to step into the season with style and comfort, positioning the brand as the ultimate destination for holiday dressing and gifting. Anchored by the message “Holiday memories start here”, the campaign blended festive storytelling with the unmatched comfort of ALDO Pillow Walk™ technology.
Staples Canada
Staples Canada
Staples Canada’s Supply Chain Transformation is a bold initiative revolutionizing fulfillment operation to enhance speed, accuracy, and sustainability. By implementing cutting-edge technology such as a new Warehouse Management System, Transportation Management System, and real-time inventory tracking, we’ve streamlined processes and improved customer satisfaction.
Walmart Canada
Walmart Canada
The “Supercharge Apparel” initiative boosted sales by enhancing in-store visibility and engagement, organizing shops by style, and featuring high-excitement brands and mannequins. This dynamic approach converted browsers into buyers and set a new standard for in-store merchandising.
Purdys Chocolatier
Purdys Chocolatier
At Purdys, guided by the value “We Make Ourselves Better Every Day,” the company invests in talent development to enhance culture, upskill the workforce, and achieve business goals. Key initiatives include leadership development workshops, and a performance and development system.
RCC Sponsorship team at rccsponsorship@retailcouncil.org
RCC Events team at events@retailcouncil.org
